Betcris is a company that offers online sports betting, casino games and other games using real money. This document defines the Terms and Conditions that apply to all monies and wagers accepted by us at Betcris (the "Website") and on any website powered by Betcris.
It is your responsibility to make yourself aware of the terms upon which your payments are accepted. Irrespective of this, the onus is still on the customer to keep abreast of any changes. We consider these terms to be fair. Should you need any advice regarding these or any other part of our service, please contact us in the interests of both our customers and Betcris.
All materials contained or distributed in this website (the "Materials") are either owned by or licensed to Betcris. Betcris and licensors retain all rights to the Materials, including, but not limited to all odds, lines, content, images, copyright, trademark and other proprietary rights, however denominated.
Except for downloading one copy of the Materials on any single computer for your personal, non-commercial, home use, you must not reproduce, prepare derivative works based upon, distribute, perform or display the Materials without first obtaining the written permission of Betcris.
Materials must not be used in any unauthorized manner.
BY USING THE WEBSITE, YOU ACKNOWLEDGE YOUR AGREEMENT TO THIS TERMS.
The Betcris Terms and Conditions as published on this website, use English as the prevailing language. Translations into other languages are made as a service and are made in good faith. However, in the event of ambiguity between the English version and a translation, the Spanish version has priority over any translation.
Betcris is a brand managed by TV Global Enterprises Ltd. a Maltese Registered company whose address is Villa Seminia, 8, Sir Temi Zammit Avenue, Ta’ Xbiex XBX1011, Malta. The company number is C44378.
Maltese law applies to these Terms and Conditions.
Upon successful application, all customers will receive an email to the registered email address for account activation. All accounts must be activated through this email. If this is not completed, Betcris reserves the right to suspend all activities on the account until the account details are verified. It is not possible to participate in any manner in the services and products offered by Betcris if the customers do not have an active and valid account.
Betcris holds the right to suspend an account without previous notice and at any moment under its sole discretion. Upon suspension, a customer must contact the Customer Service Department in order to determine the reasons for the suspension.
The customers have the right to close their account at any time. To do so, they must contact the Customer Service Department and request it. If there are funds available in the account, these will be transferred to the Customer via the best possible way; any commissions raised by this transaction should be covered by the Customer. In the event that the customer might want to come back to Betcris, this same account will be reactivated. A customer can only have one account. Betcris can also terminate an account at any moment without previous notice and/or justification at its sole discretion.
An account belongs to the person that opened it; thus, the information stated in this account should correspond to this person. An account cannot be transferred, sold or acquired by a third party. When a situation like this is detected, all the accounts involved will be placed under temporary suspension and data verification process.
The transfer of funds between individual accounts is strictly prohibited.
Deposits / Withdrawals
Betcris places at the disposition of its customers a number of methods in order to place funds into their betting accounts, and to receive winnings from this same account. Betcris will not accept cash and funds other than by credit card, debit cards, electronic transfer, wire transfer, cheques and e-wallets.
In order to verify the information provided by the customers, and to ensure the legality of the funds; Betcris will request a number of documents from the customers. Among this documents are, but not limited to:
- Personal Identification Copies (ID, driver’s license, passport).
- Front and Back of Credit or Debit Cards (when applies).
- Confirmation of Physical Address (via an utility bill for instance).
- Other documents to proof information provided.
If anomalies are detected in the fund's movements of an account; these will be reported to the corresponding authorities. The objective of this is to prevent the acceptance and handling of ill-gotten funds.
When a Customer is requesting funds from his account, he must receive them in the same way that he deposited them in the first place.
Only one method of payment can be active at any given moment.
Any withdrawal can be subject to a commission. Updated information on this can be requested from the Customer Service Department.
A withdrawal process can be delayed by this Account Verification Procedure and from funds transfer processors.
Credit and Debit Cards
- All credit cards should be under the Betcris account holder’s name.
- Credit cards should be issued by a bank within your country; otherwise, we may ask for documentation.
- Due to security policies, we may request documentation to verify your card before a payout.
If we confirm third-party card usage, winnings from those deposits will be voided and your deposit options may be restricted.
Bank Wire or Cheque
Any withdrawals that are made by bank wire or cheque will only be payable to the name used when registering with the site.
Deposits and withdrawals from E-Wallets systems must be subject to their own Terms and Conditions, additionally to this document. Withdrawals can only be sent to the same account that made the deposit.
Please note that an Account Holder’s withdrawal may experience a slight delay due to our identity verification process.
Customers must play 100% of the deposit in order to request a payout. Deposits made on Betcris locations do not apply.
All payouts will be processed from Monday thru Friday. Except for payouts on Betcris Locations.
Customers who request a payout on amounts over 1700 EUR will be required to send a copy of their Photo ID as well as a utility bill as proof of address, before any payment is sent.
For more information or help please contact our Live Chat or email us.
Money Laundering is the participation in any transaction that seeks to conceal or disguise the true nature or origin of funds resultant from illegal activities such as fraud, corruption, organized crime, or terrorism, etc. into legitimate activities. The company is aware of such a risk to its business operations. The company establishes and maintains a sound system of controls to help detect suspicious transactions and fraudulent activities. Such systems should ensure that:
- All staff is aware of their obligations under AML laws in accordance with their jobs and responsibilities.
- The following measures and procedures are in place:
- KYC procedures are carried out for all players registering and having an active account on the website.
- Controls and reporting functionalities are in place to identify patterns of suspicious transactions.
- A procedure is in place for the staff to inform the MLRO in a timely manner of suspicious transactions via a well-defined process that contains pertinent details that will enable the MLRO to make an informed decision as to what further action is required.
Any incidence of Money Laundering will be reported to the Money Laundering Reporting Officer (MLRO). Since from a legal perspective, gaming companies are subject persons, the MLRO works closely with the Key Official so that whenever a situation requires it, the company can liaise with the Malta Gaming Authority and the FIAU. Any concern will be reported in the format set out in the FATF 40.
Refund / Cancellation
If you are totally dissatisfied with the service you have received, we will consider your case and refund your purchase, only if your reason is valid.
It is recommended that you may only participate in any gambling events if it is legal for you to do so according to the laws that apply in the jurisdiction from where you are connecting or calling. You must understand and accept that we are unable to provide you any legal advice or assurances.
After purchase, you will receive an e-mail notification. We recommend the cardholder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods, to avoid misconceptions and discussions and keep them at an easily accessible place.
All customer queries will be answered within 2 business days.
All orders will be effected immediately.
After purchase, the customer is entitled to play.
All sporting events must be played on date unless otherwise specified. If an event is postponed and/or rescheduled or a change of venue, the event will automatically constitute "no action," which means all monies for that event will be refunded (Unless sport specific rules state otherwise). All parlays/exotics will be recalculated excluding that leg of the parlay, using payout charts for that sport/betting option. Individual tennis matches have no action if the match is not fully completed due to withdrawal/incapacity or disqualification. If a match is rescheduled due to scheduling and weather problems bad light etc, then all wagers will have action and all wagers will stand.
If your card shows a double charge or was charged by mistake or without your authorization, we will review your case and if a valid case is presented, we will refund your purchase.
How long does a refund take to be processed?
A refund can take from 4 to 7 business days or up to one month depending on how fast the customer’s bank is crediting funds back.
How can customers get a refund for a duplicate deposit charge that never was posted in their sports account?
The customer must provide a bank statement showing the duplicate charge. The customer may upload the bank statement showing the duplicate charge directly from the account once he/she logs in and click on the Documents Tab and under "Issues with cc deposits".
Licensing and regulatory bodies
TV Global Enterprises Ltd. is authorized by the Malta Gaming Authority (MGA / CL2 / 464/2008;).
Internet Gambling may be illegal in the jurisdiction / country in which you are located or residing; if so, you are responsible for any gaming activity and you are also responsible for ensuring that you are not contravening any law or legislature prohibiting gaming online.
All applicants must be over 18 years old to register with Betcris. We reserve the right to request proof of age from any customer and suspend the account until satisfactory documentation is filed. It is your responsibility to ensure that the laws in your state / country allow you to play using the online service before registering.
Completeness and accuracy of account information
All information provided at registration on the website must be accurate and complete in all aspects. Betcris reserves the right to initiate a verification procedure at any time by contacting you via email asking for support documentation.
Customers must keep their registration information updated. Any changes to the information must be reported to the Customer Service Department as soon as possible.
The uniqueness of an Account
Customers can have only one account. If the customer uses more than one account, the accounts will be suspended until the details and account balances are confirmed and consolidated. Once completed, all other accounts shall be closed and only one account shall remain active.
Confidentiality of the password
Betcris allows all customers to choose their own username and password combination. We request all customers to keep this information secret. All transactions made from your account will be accepted, as long as you provide your username and password correctly.
Betcris is not responsible if the password is revealed or acquired by a third party and said third party uses the information in a malicious manner.
To be eligible for services and products offered by Betcris, customers must provide the following information:
- First and Last Name
- Password to be used
- Secret Passphrase
- Valid E-Mail
- Exact Address (Country, State, City, Street)
All customers shall receive an e-mail to activate the account. All accounts must be activated through said email. If this is not completed, Betcris reserves the right to suspend all activities on said account until the details are verified.
Our company is committed to our customers.
If you have an issue we want to help, please contact us, we will get back to you as soon as possible, please allow 24 - 48 hours for us to reply.
Once the issue has been resolved, if you do not feel completely satisfied, you can send your complaint to the alternative dispute resolution (ADR) service provided by eCogra. You can find more information at the following link: https://ecogra.org/ata/policies_procedures.php.
Document v3.7. (October 27, 2010)