With the sole intention to avoid unnecessary delays when processing your withdrawals, please consider the following:
If the deposits before your withdrawal were made with a debit or credit card, you will have to wait 24 hours before your withdrawal is processed.
Customers must play 100% of their deposit to request a withdrawal. Deposits made on Betcris locations do not apply.
Withdrawals from free plays in both Sports and Casino are subject to at least 1X rollover requirement unless specific conditions state otherwise.
For withdrawals for $1700 or higher (or its equivalent in your local currency) via e-wallets, all customers need to complete an identity verification process. To do so, the following information needs to be provided.
- Official identity document: a picture of the front and backof the document, and a selfie holding the same document next to your face (the document must not block your face in the image).
- Recentutility bill, not older than the last 3 months.
- If the withdrawal is made to an e-Wallet for the first time, you must provide an image or screen capture of such account, showing the registered email address, full owner´s name, and the company logo.
*Betcris does not allow withdrawals to third parties. No exceptions will be made.