How do I open an account?
Opening an account is easy and quick. You just need to complete the Registration Form you can find here where you can create your own password and select the currency available in your country. Once completed, a username and PIN code will be assigned automatically.
How old do I have to be to play with Betcris?
To play in Betcris you are required to be older that 18 or 21 years old, according to your country’s legislation.
How secure is my personal information?
Betcris is concerned about taking care of the security and integrity of its clients' information using the most advanced technology. Our clients can be sure that their transactions, as well as their personal information, are completely secure.
Account Security
Betcris keeps records of each transaction and play for up to 90 days. Any information request can be made by sending an email at help@betcris.com.
Customers Information
Betcris does not require more information than necessary to ensure your privacy. We care about safeguarding all personal information in a precise and complete way. Our clients' personal information will never be shared.
How do I verify my account?
For more details about verifying your Betcris account, please click here.
How do I change my account password?
Please visit www.betcris.com, under our login field, please select 'Can't access your account?'; there, you can enter your Betcris account or your email address in order to receive an email with your account and/or a link to reset your password.
Please make sure to enter the email address you registered on your Betcris account.
If you are unable to recover your account or password, please contact our Customer Care team at help@betcris.com or via our Live Chat.
How do I retrieve my account PIN?
If you forgot your PIN, first log into your Betcris account and then:
Mobile users:
1. Click on the ‘Account’ icon in the upper right side of your screen
2. Select ‘PIN****’
You can view your PIN or change it by entering a new 6-digit code.
Desktop users:
1. Click on the ‘Settings’ icon in the upper right side of your screen
2. Select ‘Security’ and then ‘PIN****’ in the upper right side of your screen
You can view your PIN or change it by entering a new 6-digit code.
Why is my Betcris account closed?
This may be due to different reasons including:
- You need to verify that your username and/or password are correct
- You must complete the identity verification process
- You may have done a transaction with a third-party card, which is not allowed
- You need to confirm the ownership of any of the cards used.
If you are still not able to enter, these are some possible solutions:
- Delete your cookies and browser history from all times
- Go to Betcris site using Google Chrome as browser
- Verify that you are not using an IP different from your country.
What should I do if I have a question about my account that is not in this section?
Just send us an email to our Customer Care team at help@betcris.com
