Betcris offers you the best service and seeks to answer your questions quickly and efficiently. Therefore, you can contact our Customer Service Team through the Live Chat service, which is available 24/7.
To find it, follow the steps below:
If you do not have a Betcris account or are not logged in to your account
Mobile users:
- Click on the 'Main Menu' at the top right of your screen, then click on 'Live Chat'.
Desktop/desktop users:
- Click on 'Need help?' at the bottom right of your screen, then click on 'Live Chat'.
If you are already logged in your Betcris account
Mobile users:
- Click on your 'Account' icon at the top right of your screen, then click on 'Chat'.
Desktop/desktop users:
- Click on the 'Chat' icon at the bottom right of your screen.
If you need to find the Live Chat icon in the Online Cashier
Mobile users:
- Click on the Cashier Online 'Chat' icon at the top right of your screen.
Desktop/desktop users:
- Click on the Cashier Online 'Chat' icon at the top right of your screen.
If you still cannot see the Live Chat icon, you may need to clear your browser's cookies and cache.
Deleting cookies and cache from my browser
In the Chrome app:
1. Open the Chrome app on your Android phone or tablet.
2. Click on the ‘More’ option (three-dot vertical menu) in the upper-right corner.
3. Select ‘History’ option.
4. Click on ‘Clear browsing data’.
5. Choose a time interval (the ‘All’ option is recommended).
6. Check the boxes next to ‘Site data and cookies’ and ‘Cached images and files’.
7. Click on ‘Clear Data’.
In your Chrome browser on Windows (desktop):
1. Open a Chrome Window.
2. Click on the ‘More’ option (three-dot vertical menu) in the upper-right corner of your screen.
3. Select the ‘More tools’ option.
4. Click on ‘Clear browsing data’.
5. Choose a time interval (the ‘All’ option is recommended).
6. Check the boxes next to ‘Site data and cookies’ and ‘Cached images and files’.
7. Click on ‘Clear Data’.
Important:
Additionally, you can contact us through our Facebook Messenger channels:
Betcris Ecuador: https://m.me/betcrisecuador
Betcris República Dominicana: https://m.me/Betcris.do
Betcris Panamá: https://m.me/BetcrisPanama
Betcris Honduras: https://www.facebook.com/messages/t/103282455501269
If your country does not have a direct link to our Facebook Messenger channel, you can contact us through the Betcris Latin America link: https://m.me/BetcrisHispano